Reference

What changee88 Does With Your Personal Information

This Privacy Policy sets out exactly what data changee88 collects when you open an account, fund it via Touch 'n Go eWallet, Boost or GrabPay, and move through the platform.

Data collected only for account and payment purposesNo sharing with third parties for marketing without consentYour right to request, correct or delete your dataSSL-secured data transmission at every stepAvailable where local law permits
changee88 What changee88 Does With Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you want to access the personal data we hold, request a correction, or ask us to delete your account information, you can reach our support team through live chat or by submitting a written request via email. We aim to respond to all privacy-related requests within a reasonable period. Players in Kuala Lumpur and across Malaysia can use the same contact paths — no separate regional channel is needed.

Live Chat Start a live chat session directly from your account dashboard at any time. Describe your data request clearly and our team will log it and follow up.
Email Request Send a written request to our support email address. Include your registered account name and the specific data action you are asking for — access, correction or deletion.
Account Settings Some data updates — like your registered mobile number or linked GrabPay details — can be changed directly inside your account settings without contacting support.
HOW WE PROTECT WHAT YOU SHARE

Data Handling, Cookies and Account Security

We approach data security the same way we approach your account — methodically and without shortcuts. Every data point you share, from your Touch 'n Go eWallet details to your login credentials, passes through SSL-encrypted channels. We do not store full payment credentials on our servers; instead, transactions are processed through the payment rails directly. Cookie use on changee88 is limited to session management, security tokens and analytics that help us understand how the platform is used without identifying you personally.

SSL Encryption

All data in transit between your device and our servers is protected by SSL encryption. This applies to account logins, payment flows and profile updates without exception.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand platform usage. No advertising cookies are placed without your explicit consent.

Data Retention

Personal data is kept only for as long as your account is active or as required by applicable law. When the retention period ends, records are deleted or anonymised securely.

Third-Party Sharing

We share data with payment processors like GrabPay and Boost solely to complete your transactions. No personal data is sold or passed to advertisers at any point.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how changee88 handles personal data. If your question is not covered here, live chat or email support will get you a direct answer from our team.

We collect your name, contact details, and the payment information you provide — such as your linked Touch 'n Go eWallet or Boost account. Device and session data is also logged for security purposes.

Yes. Submit a request through live chat or email with your registered account details. We will compile and share the data we hold on you within a reasonable timeframe after verifying your identity.

Minor corrections like your contact number or linked GrabPay details can be updated in account settings. For name or identity document corrections, contact support directly with the relevant supporting document.

Only where necessary to process your transactions — for example, passing payment data to DuitNow or FPX to complete a deposit. We do not share your data with advertisers or unrelated third parties.

Data is retained for the period required by applicable local law after account closure. Once that period ends, your information is deleted or anonymised and cannot be recovered.

We use session and security cookies, which are required for the platform to function. Analytics cookies can be declined via your browser settings. We do not place advertising cookies without your consent.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.